Refund policy

Refund & Returns Policy

We want you to love your Perfumoîre experience, but we understand that fragrance is a deeply personal choice. That’s why we offer FREE SAMPLES - so you know what you are getting before you commit to a larger purchase, samples are the same Eau de Parfum found in our premium glass and Aromette collections

Our Free Samples make it easy for you to explore multiple scents risk-free. 

Eligibility for Returns

• Items must be unused and in their original packaging.

• A photo of the product and its packaging must be attached when requesting a return.

• Returns must be requested through our Start Return page before sending items back. Items returned without prior approval will not be accepted.

• Complimentary return shipping is currently available only to Australian customers.

Damages or Issues

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us immediately so we can make it right.

Exchanges

If you’d like a different product, the quickest way is to return your original item. Once your return is approved, you can make a separate purchase for the new item.

Gift Cards

Unfortunately, we do not offer refunds for gift cards at this time.

Refunds

Once we receive and inspect your returned item, we’ll let you know if your refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the funds.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us here.

With Perfumoîre, we want your fragrance journey to be as smooth and enjoyable as possible. If you have any questions, don’t hesitate to reach out!